Shipping and Handling Policy
Please allow 3-5 business days for order processing, Monday-Friday.
Transit times are determined at the point of shipping and may vary depending on the carrier.
For more information, feel free to contact us at care@jilleschultz.com.
Kindly note that Jill E Schultz assumes no responsibility for any delays that occur after your item has been shipped. Shipping and delivery times are subject to variation based on the package's origin, destination, and carrier.
In the event a package is returned as "undeliverable," the customer is responsible for both the return and initial shipping charges.
If the package tracking status shows "delivered," and you have not received the item, all claims must be initiated by the customer directly with the carrier (e.g., FedEx, USPS, UPS, etc.).
Please be aware that shipping products to an address other than the billing address of the credit card used for the purchase may cause a slight delay in order processing. Ensure that you review your cart items carefully before proceeding to the checkout page.
It is essential to check and double-check your mailing/shipping addresses before completing your orders. Jill E Schultz will not be held liable for any additional costs incurred due to incorrect address information provided. Unfortunately, we are unable to offer refunds in such instances. Hence, please verify all shipping information before finalizing your order.
For any questions regarding shipping and approximate delivery times, please email us at info@jilleschultz.com. Our operational hours are Monday to Friday, 9 AM to 5 PM PST. You can expect to receive a response from us within this time frame.